Before heading to bed last night, I opened my cable bill. Little did I know that opening it would result in a discussion about cheeseburgers and pizza.
I noticed a problem with my bill and dialed the 1-800 number for customer service. Sherman took my call. He quickly fixed the problem and we chatted a bit about how most people that call are mean and cranky.
I admitted to being a bit cranky when I first called and apologized if I seemed that way. That’s when he began laughing into the phone.
When I asked what was up he explained that his co-worker, Ricky, had just taken a call where the customer demanded to know where he was so he could come give him a piece of his mind in person.
Me: (Laughing) “No way, that’s crazy. You really do get some angry folks. *Pause* So¦ not to sound creepy, but where are you?
Sherman: (without hesitation) œTexas.
Me: œI could tell.
Sherman: œDon’t say that. I’m from San Diego originally.
Me: œI can hear a drawl, I’m afraid you are picking up a bit of the accent.
I don’t remember this part of the conversation¦something about Rubik’s cubes, panty hose and sites in San Diego¦. The rest of the conversation I remember¦
Me: œSo, do you like to eat?
Sherman: œYeah, I’m a big boy.
Me: œOh really? And so what’s your favorite food in the whole wide world.
Sherman: œI am really into cheeseburgers lately.
Me: œThat’s cool. From where?
Sherman: œOh anywhere¦ Burger King, McDonalds the usual.
Me: œI think Wendy’s has the best cheeseburgers on their 99 cent value menu.
Sherman: œ Really? Can you hold on a second?
Sherman: (Muffled in the phone) œWhat? No¦ it’s a customer I swear.
Me: œAre you getting in trouble?
Sherman: œNo, they just didn’t know who I was talking to.
Me: œIs that Ricky?
Sherman: œYeah. (laughing)
Me: œTell him I said hi.
Sherman: œShe says œhi.
Me: œWhat’s Ricky’s favorite food of all time?
Sherman: œRicky, what’s your favorite food of all time? *pause * œYeah, she wants to know¦ Seriously.
Ricky: œI don’t know.
Me: œIs Ricky a big dude too?
Sherman: œNo, he’s tiny. You’re tiny aren’t ya Ricky?
Me: œDid he answer yet?
Sherman: œThe customer is always right Ricky. You’ve gotta answer her. (laughing)
Ricky: œI don’t know¦ umm¦.pizza.
Me: œOf all the food in the entire world his favorite thing to EVER eat is pizza?
Sherman: œYeah, pizza.
Me: “And yours is burgers?”
Sherman: “I guess so, I’ve never really thought about it.”
Me: œWhat kind of pizza?
Sherman: œRicky, what kind of pizza?
Sherman: œThat’s all man? Pepperoni?
Me: œThat’s cool, I like those things too.
Sherman: œRicky says he really likes Pappanos. (sp?)
Me: œDid he just say Pappa Johns? (MY FAVORITE!)
Sherman: œNo, I’m not sure what he’s saying, I think he’s talking about fondue now.
Sherman: œNow everyone that I work with is laughing at me and talking about food.
Me: œThen you should get off the phone and get back to work. I don’t want to get you into trouble
Sherman: œNo, it’s ok. We get so bored anyway, but we are actually closing here. It’s been nice talking to someone who isn’t mean tonight.
Me: œWell.. thank you for all of your help. I really appreciate it.
Sherman: œNo problem. And since this call is recorded, I have to do my script now ok?
Me: œOk. Ha… that’s right it’s recorded.
Sherman: œYeah. (Clear throat) Thank you for calling tonight ma’am, is there anything else I can do for you?
Me: œNo Sherman, that’s all, you were very helpful. Thank you. Have a great night.
Sherman: œYou too ma am, thank you for choosing Comcast.
Me: “You’re welcome. Bye Sherman.”
The conversation solved my billing question but has left me dying to know what pizza Ricky was talking about. What is Pappanos? Pappa ninos? I am at a loss. I can’t find it online. Sherman, if you read this¦ hook a girl up? Anyone else have any idea?